Shipping policy
Shipping Policy
We want you to know exactly what to expect after you place an order—especially timelines and tracking.
Processing time (made to order)
All items are made to order. Most orders are processed within 2–5 business days before they ship. During peak seasons or major promotions, processing may take a little longer.
Shipping time (after processing)
Once your order ships, delivery typically takes 3–7 business days within the United States. Shipping times may vary based on carrier volume, weather, holidays, and your location.
Order tracking
When your order ships, you’ll receive a shipping confirmation email with a tracking link.
Please note:
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Tracking can take 24–48 hours to update after a shipping label is created.
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If you ordered multiple items, they may ship separately (you’ll receive tracking for each package).
Address accuracy
Please double-check your shipping address at checkout. If you need to change an address, contact us as soon as possible. Once an order enters production or ships, we may not be able to make changes.
Delivery issues
If tracking shows Delivered but you haven’t received your package:
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Check around your delivery area (porch/garage/mailroom), and with neighbors/building staff.
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Contact the carrier with your tracking number.
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If you still can’t locate it, reach out to us and we’ll help you take the next steps.
If a package appears lost in transit, contact us with your order number and we’ll help resolve it.
Questions
If you have any questions about shipping or tracking, contact us through our site and include your order number.